Frequently asked questions
Membership, courses, classes, quizzes and certificates.
Membership
Who can join the courses?
Approved club members. Apply on the Join page first; once your application is approved you can enroll in any open course.
I forgot my Member ID.
Use the Track page with your phone number or email and your date of birth.
Courses
Do the courses cost anything?
No. Foundation courses are free. Some advanced courses may carry a fee later, and each of them will have a free introduction.
Classes
How do I join an online class?
Open My Learning, log in with your Member ID and date of birth and press "Join class" when the class is live. The link is also shared in our WhatsApp community.
Are classes recorded?
Yes. Recordings and materials appear in My Learning after the class for enrolled members.
Certificates
How do I get a certificate?
Certificates are earned by assessed work, not attendance alone: the required attendance, the course quiz and an approved final project. Every certificate has a unique ID you can verify online.
Still stuck? Ask the help desk